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ABN AMRO

Everything about secure banking online

ABN AMRO Private Banking offers you an online portal to easily track and manage your assets. At any time of day, wherever you are. Our experts pull out all the stops to make online banking a pleasant and safe experience. However, criminals are becoming more and more inventive in misleading you. It is therefore important that you take various measures to limit the risks. Below we look at the most common types of cybercrime and explain how you can protect yourself against them. 

 
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How do you keep your banking affairs secure?

At ABN AMRO Private Banking we do everything in our power to ensure that your banking takes place securely. For instance, we provide a secure connection, continuously update our systems and share knowledge with other banks. What can you do to help prevent fraud? Here are 5 rules of thumb: 

  1. Never share your secret code with anybody 
  2. Never lend anyone your debit card 
  3. Secure the devices you use for your banking affairs 
  4. Regularly check your accounts for suspicious transactions 
  5. Report suspicious transactions to your bank 
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How to recognise mobile banking fraud?

Quickly checking your balance, paying an invoice or transferring an allowance… Consumers have discovered the benefits of mobile banking en masse. But beware! Wherever there is money in circulation, there are fraudsters. They employ countless tricks to get you to part with your money. For instance, they might ask you for your secret code or to transfer money through a link in an email or text message. Your bank will never ask you to do these things. If you receive a request like this, there is a good chance you are dealing with fraudsters. Be cautious and report this to your bank.  

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How to recognise phishing?

Phishing means that fraudsters send emails that look a lot like emails from your bank. These emails ask you to click on a link. This link takes you to a fake website that asks you to enter your personal details and your secret code. Fraudsters can then use this to withdraw money from your account. How do you recognise phishing? That is simple. Your bank will never ask you to state your secret code, to transfer money or to sign into online banking directly. Have you received a fake email or been the victim of phishing? Please notify us as soon as possible. 

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How to recognise Help Desk Fraud

What would you do if someone claiming to be from a company called you up and warned you, for example, that your personal data was at risk? You would of course take a phone call like this seriously. After all, you don't want strangers gaining access to your data, and it is this fear that fraudsters try to exploit. They call you from a telephone number that appears to belong to a company you are a customer of and tell you things that aren’t true. In this article we explain how you can recognise help desk fraud.
Is Mobile Banking more susceptible to fraud than Online Banking?

No. The ABN AMRO Private Banking App is extremely secure. For instance, when you want to check your personal information in the app, it is always newly requested and never stored in the app. Moreover, the app automatically signs you out when you are not using it. Furthermore, your ABN AMRO Private Banking App can only be accessed using an additional code, fingerprint or facial recognition. You can also help keep the app secure by, for example, not sharing your codes with anyone, not using the app across open Wi-Fi networks and by always using the latest version of the app. 

How secure are contactless payments?

Contactless payments allow you to pay small amounts up to € 50 without having to enter your secret code. Contactless payments are not only very convenient, but also highly secure. For instance, a fraudster can no longer sneak a glance at your secret code while you pay. It is sometimes claimed that fraudsters can withdraw money from your card with a special device by bumping into you. The odds of this happening are extremely low because a fraudster cannot withdraw more than € 50 from your account. In case of fraud, the bank will compensate your loss in most cases.

What can I do to protect my banking details?
ABN AMRO does everything in its power to make online banking as secure as possible. But you too can contribute to secure banking. Here are some rules of thumb: 
  • Always keep your codes secret 
  • Never lend anyone your debit card 
  • Protect your device using the screen lock, an additional code, fingerprint or facial recognition 
  • Regularly check your bank account 
  • Report any irregularities to your bank 
  • Be cautious when using public Wi-Fi networks 
  • Have your account blocked if you lose your debit card or telephone 
What kinds of tricks do fraudsters use?

Fraudsters are always coming up with new ways to get you to part with your money. Here are some “classics”: 

  • Purported employees of a software company call you, ask for access to your computer and then withdraw money from your account. 
  • Some fraudsters pretend to be family members or friends via social media. After gaining your trust, they ask you to transfer money for a train or plane ticket because they claim to be in trouble. 
  • Other fraudsters create fake websites with very attractive offers. If you purchase something on such a site, the item is never delivered, and you have lost your money. 
That is why you should always remain cautious. If an offer is too good to be true or if you have doubts, you should never accept it. 
What should I do if I receive a phishing email?

Do you suspect you are dealing with a phishing email? Then it is better to be safe than sorry and to follow these guidelines: 

  • In no event should you click on any links or open any attachments in the email or text message 
  • Do not reply to the email or text message 
  • Forward the phishing email to: valse-email@nl.abnamro.com  
  • Forward the fake text message to:  +31 97 008 101 095  
  • Immediately delete the fake email or text message 
  • Clicked on something? Notify us of the fraud 
Reporting weak spots in IT systems (Responsible Disclosure)

To ensure secure banking for our customers, we are continuously improving our systems and processes to maintain their reliability. If you nevertheless notice a weak spot in one of our IT systems, we would appreciate it if you would report it to us. 

More information or report a weak spot