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Complaints handling

We make every effort to provide you with the best service. However, if you want to make a complaint, you can contact your relationship manager.
If you would prefer, you can also send your complaint to our Customer Care department, including, where applicable, the supporting documents required to review your complaint.

Our Customer Care department can be contacted by:

Kantoor

Post:

ABN AMRO Bank N.V.
T.a.v. Customer Care
Post X
Borsbeeksebrug 30
2600 Antwerp-Berchem
Belgium

Our Customer Care department can be contacted by:

Kantoor

Post:

ABN AMRO Bank N.V.
T.a.v. Customer Care
Post X
Borsbeeksebrug 30
2600 Antwerp-Berchem
Belgium

How is your complaint handled?

Any complaints sent to our CustomerCare department will be handled with utmost care. The CustomerCare department will respond to any complaints as soon as possible. If it cannot do so within five days of receiving your complaint, we will send you an acknowledgement of receipt within five bank business days. Please make sure that your complaint is clear and documented enough.

If you are not satisfied by the solution proposed by ABN AMRO Bank CustomerCare service, you can contact the following competent body:

For banking products:

Ombudsfin
North Gate II
Boulevard du Roi Albert II, 8, bte 2
B-1000 Brussels

Tel: +32 2 545 77 70
E-mail: ombudsman@ombudsfin.be

For insurance products:

Ombudsman des Assurances (Insurance Ombudsman)
Square de Meeûs, 35, bte 6
B-1000 Brussels

Tel: +32 2 547 58 71
E-mail: info@ombudsman-insurance.be

In accordance with its General Banking Terms & Conditions, and unless otherwise agreed, the relationship between ABN AMRO and its customers is governed by Belgian law.  More detailed information about complaints handling is also available in our General Banking Terms & Conditions.